Royal Reels appreciates your privacy and is determined to keep any personal information of all the users who access and use our online casino platform confidential. This Privacy Policy is a statement that describes our collection, use, storage and protection of your personal information in the event that you visit the Royal Reels website or use our services. By visiting or placing any order with Royal Reels, you confirm that you have read, comprehended and accepted the practices outlined in this Privacy Policy. We urge everyone (especially the Australian players) to read through this policy so as to know the way their information is managed.
Information We Collect
Royal Reels might gather various forms of information to maintain a proper functionality of the platform, security, and compliance.
Personal Information
We might gather personal information such as but not limited to:
- Full name
- Date of birth
- Email address
- Contact details
- Residential address
- Checking identification documents.
- Financial information and content of payments.
This data is normally gathered when the account is being registered, verified or when a payment is being made.
Non-Personal Information
There is also some non-personal data that may be collected automatically when you use our site, which includes:
- IP address
- The information on the type of device and the browser.
- Operating system
- Website usage data
- Cookies and tracking data
This information assists us in enhancing performance of platforms and user experience.
How We Use Your Information
Royal Reels does not disclose information collected to third parties, with the exception of using it as a legitimate and compliance tool.
Your data may be used to:
- Register and administer your user account.
- Verify your identity and age
- Deposits and withdrawals of processes.
- Support services to the customers.
- Enhance web site and performance.
- Adhere to the legal and regulatory requirements.
- Avert fraud, abuse, and unauthorised entry.
- Create responsible gambling behavior.
We do not disclose personal data to any other purpose than those mentioned in this policy unless our users consent otherwise.
Appropriate Law to Process Data
The personal data handled at Royal Reels are done according to one or more of the following legal reasons:
- User consent
- Necessity to perform the services by contract.
- Adherence to regulatory and statutory requirements.
- Bona fide business concerns, such as the security of the platform and prevention of fraud.
- Such foundations guarantee that processing of data is legal and clear.
Cookies and Tracking Technology.
Royal Reels employs the cookies and those alike technologies to improve the user experience and the site operations.
Cookies Help us:
- Remember user preferences
- Allow secure mode of login.
- Examine the traffic/ performance of websites.
- Enhance navigation and usability.
The user can decide to turn off cookies in his/her browser options but this can interfere with some site functions.
Data Sharing & Third Parties
Royal Reels does not sell or rent personal data to anybody. However, the information can be provided to the service providers, who can be trusted, when needed.
These May Include:
- Payment processors
- The identity verification providers
- Fraud prevention and security services
- Infrastructure and technical hosting providers
The strict data protection and confidentiality standards need to be adhered to by all third parties.
International Data Transfers
Being a web-based service, Royal Reels can store its data on secure servers that reside in other jurisdictions. In the case of transfer of data across countries, proper measures are taken to maintain the data protection levels. We also make reasonable efforts with the aim of making sure that all data movements adhere to relevant privacy legislation and regulations.
Data Security Measures
The security of user information is a priority at Royal Reels. To ensure the personal information is not accessed, lost or abused, we put technical and organisational security measures in place.
Security Measures Include:
- SSL encryption technology
- Secured server architecture.
- Limited access to confidential information.
- System monitoring and updates done on a regular basis.
- Strict account authentication policies.
Irrespective of these, any online system cannot be assured to be completely secure. It is advised that the users are to secure their log-in details.
Data Retention Policy
Royal Reels only keeps the information personal as long as the information is required to achieve the intended purposes as mentioned in this policy or to meet legal requirements.
Data Retention Depends on:
- Legal and regulatory requirements.
- Account status
- Transaction history
- Fraud prevention needs
- After the data has ceased to be needed, it is erased or deanonymised.
User Rights & Choices
Users are entitled to their personal information, which is limited to the pertinent laws.
These Rights May Include:
- Gaining access to personal data of Royal Reels.
- Asking correction of wrongful information.
- Requesting the deletion of personal information (where it is not a crime to do so).
- Limit or object to some of the data processing processes.
- Revocation of consent where necessary.
One of these is through contacting our support team, and we will respond within a reasonable time.
Responsible Gambling & Privacy
Royal Reels offers responsible gambling and can utilize user information to facilitate safer gambling.
This May Include:
- Observing the patterns of gameplay.
- Imposing deposit/session restriction
- Assisting self-exclusion requests.
This use of such data is done in a responsible manner and only to safeguard the well-being of the players.
Children’s Privacy
Royal Reels does not accept the use of its services by people who have not attained the age of 18. At least, we do not collect or store personal information of minors knowingly.
In case we realize that a minor has given any personal information, suitable action will be taken to delete this kind of information and block access.
Such Alterations to This Privacy Policy
Royal Reels has the right to amend or change this Privacy Policy as and when it feels necessary to change it, either due to changes in the law, technology or the operations of the platform. Any changes will be announced on the page and further usage of the site amounts to acceptance of the changed policy. The users are requested to read the policy every now and again.
Final Statement
Royal Reels will uphold privacy, transparency and data protection of the utmost level. Through effective security policies and effective data management policies, we will offer a secure and reliable online casino experience to everyone including the Australian players. We are concerned about your privacy and we value your trust.