This Refund Policy describes the conditions in which refund is possible on the Royal Reels platform and is a guide to the regulations of deposits, withdrawals and account balances. You accept the terms involved in this policy by contracting the services of Royal Reels. Royal Reels will offer fair and transparent gaming environment. But because of the services of the online casinos, the availability of money back is restricted and under stringent terms and conditions.
Overview of General Refund Policy
Generally, all the deposits made to Royal Reels are final and non-refundable after they have been transferred to an account of the player. This is in funds that have been spent on gameplay and unused balances, with the exception of certain circumstances listed below. The refunds are taken into consideration in the uncommon situation, and they are determined in the case-by-case basis.
Cases in Which Refunds Can Be Taken Into Account
Royal Reels can think of a refund on the following basis that are limited to:
- Money had been debited wrongly due to a technical mistake.
- One of the transactions was duplicated because of a problem with processing a payment.
- Money had been deposited as a result of a malfunction in the system.
- There was a wrong transaction of a payment that was not the fault of the player.
- Royal Reels in this case has a reserve to investigate prior to any refund.
Cases of Refunds Which are Not Allowed
There would be no refund in the following cases:
- Betting is already done using funds.
- Games played at a loss.
- Post deposit change of mind.
- Unsatisfaction with the results of the game.
- Bonus wagering losses
- Lack of knowledge on the rules of a game or bonus terms.
- Deposits of authorised account holders.
- Refunds cannot be done once the gameplay has taken place.
Promotional Credits and Bonus Funds
Bonus monies, free spins or promotion credits cannot be refunded in any case.
Notable considerations, as far as bonuses are concerned:
- Bonus money does not have any cash value until satisfying wagering requirements.
- Bonus terms apply to any winnings that are as a result of bonuses.
- Bonus money and other associated wins can be invalidated in case of a refund.
- It is recommended that the players should read all the promotional terms prior to accepting bonuses.
Refund Request Process
In case you think you are entitled to a refund, then you need to make contact with the Royal Reels support using the official communication channels.
To make a refund request you are possibly expected to show:
- Account username
- Transaction reference number: This is a reference assigned by the bank when processing a bank transaction like depositing funds or opening a deposit account.
- Date and amount of deposit
- Explanation of the issue
- Documentation (where necessary) Supporting.
- Any claims of refunds should be made within a reasonable period after the date of transaction.
Review & Investigation
After a refund request has been made, Royal Reels will make an internal examination. This may include:
- Transaction verification
- Confirmation of payment providers.
- Account activity review
- Security and fraud checks
During this time, the withdrawals might be kept down until the time of investigation is over.
Royal Reels also has the right to reject the refund requests in case misuse, fraud or violation of Terms and Conditions are detected.
Authorized Refunds and Processing Time
If a refund is approved:
The refund is to be done in the same method of payment that was used originally and where feasible.
- Processing times can take different times depending on a payment provider.
- Third party payment service delays are not the responsibility of Royal Reels.
- Any transaction fees by payment providers can be subtracted out of the refunded amount.
Chargebacks & Payments Controversies
Royal Reels support highly encourages players to make contact with Royal Reels prior to making a chargeback or payment dispute.
Please note:
- Accounts can be suspended due to unauthorised chargebacks.
- Money related to chargebacks can be frozen.
- Frequent chargebacks can result in closing of the permanent accounts.
Chargebacks are seen as a last resort and ought to be applied only in cases where one is not in a position to resolve them.
Fraud Prevention and Abuse Protection
Royal Reels has firm anti-fraud and abuse prevention. Request of refunds connected with the following can be rejected:
- Bonus abuse
- Multiple account activity
- Aggressive patterns of transactions.
- Incorrect or inappropriate information.
Such measures are beneficial to both the players and the platform.
Remaining Balances and Account Closure
If an account is closed:
- Any outstanding balance in real money (verifiable) can be withdrawn.
- There will be the forfeiture of bonus funds.
- Refunds will not be made automatically.
The closure of an account does not entitle a refund unless it is specified as per this policy.
Modifications to This Refund Policy
Royal Reels is free to change or revise this Refund Policy whenever it wishes to. The publication of changes will occur on this page, and the further use of the platform will mean the acceptance of the new policy. Players are advised to read this policy every now and then.
Contact & Support
In case of any questions or concerns about refund, the players are expected to use the official support options provided on the site to reach Royal Reels. All the requests are confidential and checked impartially.
Final Statement
Royal reels believes in transparency, equity and good management of the platform. Although, the online gaming game cannot be refunded because of the characteristics of the game, all the valid issues are not ignored and are considered carefully. It is recommended that players should be responsible when depositing, read all conditions and refer to support in case of any problems.